If you lose your card or you believe it has been stolen, you must report it immediately so that we can red flag your card and stop any spending on it. You can do this in the app at any time by selecting the card icon on the bottom navigation bar and selecting Freeze. From here you can select lost, stolen or defrost.
Please do not report a card as lost or stolen via email.
If you have reported your card as lost or stolen, you’ll need to order a replacement card via the app which costs €5.00/£5.00. 

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