We’re sorry to hear you wish to make a complaint, but our team are on hand to help. You can contact us in the following ways: 

  • Select the + symbol located on the bottom navigation bar and head to support where you will find live chat and email options, or click here
  • If you would prefer to call us, please dial +44 (0) 344 472 5271  (Calls will be charged at the standard geographic UK rate and are included in your fixed line inclusive call volume. For non-BT, non-UK and mobile phone users, please check with your service provider.) 
  • If you prefer old-fashioned letter writing our address is: Fandom Pay, PO Box 6065, Bournemouth, BH1 9AY, UK.
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